Shipping policy

Last updated: 20 October 2026

We’d rather be honest about delivery than make promises we can’t keep. Here’s exactly what to expect once you’ve ordered your Pelotin.

At a glance

  • Where we deliver: the United Kingdom, Spain, France, Germany, the United States, Canada, Australia and New Zealand.
  • Dispatch: within 1–3 working days.
  • Delivery: usually 5–10 working days after dispatch.
  • Tracking: every order is tracked, and we email you the link.
  • Free delivery on qualifying orders – in practice, any order of two or more Pelotins.

Where we deliver

We currently deliver to addresses in the United Kingdom, Spain, France, Germany, the United States, Canada, Australia and New Zealand. If your country isn’t available at checkout, we’re sorry – we can’t deliver there yet.

Who makes and ships your kit

Our kits are produced and shipped by our trusted manufacturing partner. We’re upfront about this so that the delivery times we quote are the delivery times you get.

If you order more than one kit, they will usually travel together, but occasionally they may arrive in separate parcels.

Dispatch

Orders are prepared and dispatched within 1–3 working days (Monday to Friday, excluding public holidays). Orders placed at the weekend are processed from the next working day.

Delivery times

Orders usually arrive within 5–10 working days after dispatch. These are honest estimates rather than guarantees: customs checks, carrier delays or busy periods such as Christmas can occasionally add a few days.

Delivery costs

  • United Kingdom, Spain, France, Germany, United States, Canada, Australia and New Zealand: €4.90, or free on orders over €39 – in practice, any order of two or more Pelotins.

Our prices are set in euros and shown in your local currency, converted automatically when you browse and at checkout, so amounts may differ slightly between currencies. The delivery cost for your order is always shown at checkout before you pay.

Tracking your order

As soon as your order is dispatched, we’ll email you a tracking link. Tracking can take 24–48 hours to show its first update, so don’t worry if it looks quiet at first. If your tracking hasn’t moved for 5 working days, email us and we’ll look into it straight away.

Taxes and duties

There is no extra tax charged to the customer.

Address changes

Please check your delivery address carefully at checkout. If you’ve made a mistake, email us as soon as possible – ideally within 12 hours of ordering – and we’ll do our best to update it. Once an order has been dispatched, we can no longer change the address.

Late, lost or damaged parcels

If your order hasn’t arrived within 20 working days of dispatch, or if it arrives damaged, please email us with your order number (and a photo if it’s damaged). We’ll investigate with the carrier and send you a replacement or a full refund. Your order is our responsibility until it has been delivered to you.

Christmas

We publish our Christmas order-by dates every November, here and on our website. If in doubt, order early and email us – we’ll be honest with you.

Contact us

Questions about delivery? Email hello@pelotine.com – we reply within one working day, Monday to Friday. For returns, please see our refund policy.