Finish-It Guarantee
Finish it, or your money back.
We design every Pelotin for complete beginners, and we're confident you'll finish yours. If you don't, we'd rather refund you than leave you with a half-made creature and a bad memory of crochet.
How it works
Four friendly steps no catch
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Give it a proper go
Follow the step-by-step guide that comes with your kit, at your own pace.
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Tell us where you're stuck
Email us within 30 days of delivery with your order number and a photo of your Pelotin so far.
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Let us help first
Most makers are one tip away from finishing. We reply within one working day with personal help.
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Still can't finish?
We refund the price of that kit to your original payment method. No need to send anything back.
Good to know
Three simple rules
No hidden catches – this is everything the guarantee asks of you.
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Your first Pelotin
The guarantee covers one kit per customer – your very first Pelotin.
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Within 30 days
Let us know within 30 days of delivery, so we can help while it's fresh.
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The kit price
We refund the price of the kit itself. Delivery costs aren't included.
Not sure which Pelotin to start with?
First Timer kits are the gentlest way in – simple shapes, repeatable stitches and about 2–3 hours.